mekar Platform Privacy Notice

This page describes what we collect when you use mekar and how we keep that data protected. We at mekar collect personal information only to deliver our services—account management, payment processing, and game settlement. We do not sell your data to advertisers, and we encrypt all sensitive information stored on our servers.

Our privacy commitments apply to all users of mekar regardless of whether you access our platform via mobile app (Android and iOS) or web browser. We comply with applicable data-protection laws in the jurisdictions where we operate. If you have privacy concerns, you can request a copy of your data or ask us to delete your account anytime.

We encourage you to read this entire notice so you understand exactly what information we collect, who has access to it, and how long we retain it. If you do not agree with our practices, you may close your mekar account and request deletion of your personal data.

What Data We Collect on mekar

We collect the following information when you register and use mekar:

• Account information. Your email address, phone number, and password (encrypted). We also collect your full name and date of birth for identity verification.
• Identity documents. We require a copy of your Indonesian ID (KTP) or passport for account verification before your first withdrawal. We store this securely and discard it after verification is complete.
• Payment details. When you deposit or withdraw, we collect the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account). We do not store credit card numbers or bank credentials on mekar's servers—these are processed by secure third-party payment gateways.
• Account activity. We record all deposits, withdrawals, game plays, and settlements. This includes timestamps, bet amounts, outcomes, and your mekar balance.
• Device and browser information. We log your device type, operating system, browser version, and IP address. This helps us detect fraud and improve app performance.
• Communication data. We keep records of any messages you send to mekar support, including complaint details and our responses.

We collect this data automatically as you use mekar, or you provide it directly during account setup and verification. We do not collect data beyond what is necessary to deliver our services, verify your identity, and comply with law.

How We Use Your Data on mekar

We use the information we collect for the following purposes:

• Account management. We verify your identity, process your deposits and withdrawals, and manage your mekar account settings.
• Game settlement. We use your account data to record all bets, calculate outcomes, and update your balance.
• Fraud prevention. We analyze your activity patterns and device information to detect unauthorized access, money laundering, or account takeover attempts.
• Customer support. We use your information to respond to inquiries, resolve disputes, and improve our support services.
• Legal compliance. We may disclose your data to tax authorities, law-enforcement agencies, or regulators when legally required.
• Service improvement. We analyze anonymized usage data to optimize mekar's app performance and game availability.

We do not use your data for marketing, advertising, or any purpose unrelated to mekar's operations without your explicit consent.

Third-Party Processors and Data Sharing

We share your data with external processors only when necessary to deliver mekar's services. These third parties are contractually bound to protect your information and use it only for the purposes we authorize.

Our processors include:

• Payment gateways. mobile banking, local payment, online payment, e-wallet, mobile banking, local payment processors, and bank partners (online payment, e-wallet, mobile banking, local payment) receive your payment method and transaction data. They process deposits and withdrawals on our behalf.
• Identity-verification providers. We use third-party services to verify your ID and confirm your phone number. These providers receive your document images and phone number.
• Hosting and infrastructure. Our servers may sit outside your jurisdiction (e.g., in Singapore or another Southeast Asian country). Your data is stored there subject to the same encryption and access controls we apply locally.
• Support and analytics platforms. We use third-party tools to manage customer support tickets and analyze mekar's usage patterns. These tools receive anonymized or pseudonymized data only.

We do not sell, rent, or share your personal data with advertisers, data brokers, or unrelated third parties. Any data sharing is disclosed in advance and is necessary for mekar's operation.

We at mekar handle your personal information with the same care we apply to our own operations. Your privacy is integral to our commitment to you.

Data Retention on mekar

We retain your data only as long as necessary. Here is our retention schedule:

• Active account data. While your mekar account is open, we keep all account information, transaction history, and game activity logs. You can access and download this data anytime within the app.
• Closed account data. When you close your mekar account, we retain financial records (deposits, withdrawals, settlements) for seven years to comply with tax and anti-money-laundering regulations. Personal identifiers (name, ID copy, phone) are deleted within 30 days unless law requires longer retention.
• Support records. Conversation history with mekar support is retained for three years to support dispute resolution and service improvement.
• Device and browser logs. IP addresses and device information are retained for 90 days for fraud detection, then deleted.

Your Rights Regarding Your mekar Data

You have the right to access, correct, and request deletion of your personal data on mekar. Here is how:

• Access your data. Log into your mekar account and visit the Account Settings section. You can view your profile, deposit history, withdrawal history, and game activity.
• Download your data. Contact mekar support and request a full data export. We provide it within seven business days in a standard format.
• Update your information. You can change your email, phone number, or other account details directly in the mekar app.
• Close your account and delete your data. Request account closure via support. We delete personal identifiers within 30 days and retain only financial records as legally required.

We honor all data-access and deletion requests within the timeframes specified above, subject to our legal obligations to retain financial records.

Cookies and Tracking on mekar

We use cookies to remember your mekar login session and to improve your user experience. Cookies are small text files stored on your device. They do not contain sensitive information such as passwords or payment details.

Our cookies serve these purposes:

• Session authentication. We use session cookies to keep you logged into mekar without requiring you to re-enter your password on every page.
• User preferences. We store your chosen language, display theme, and notification settings in persistent cookies.
• Analytics. We use Google Analytics (anonymized) to track aggregate mekar usage patterns. Google does not see your account information or payment data.

You can disable cookies in your browser settings; however, some mekar features may not work correctly if cookies are disabled. We do not use third-party advertising trackers or behavioral profiling.

Our Security Practices on mekar

We apply industry-standard encryption and access controls to protect your data. All communication between your device and mekar servers uses HTTPS/TLS encryption. Passwords are hashed; payment data is processed by secure gateways.

Our servers are located in data centers with physical and network security. Access to customer data is restricted to mekar staff who need it to perform their role. We conduct regular security audits and maintain incident-response procedures.

However, no system is completely secure. We cannot guarantee absolute protection against all threats, especially if you share your mekar password or use mekar on a compromised device. You are responsible for maintaining the confidentiality of your login credentials and reporting unauthorized access immediately.

Jurisdiction and Data Transfers

We operate mekar in multiple jurisdictions across Southeast Asia. Your data may be stored on servers located in countries other than your own. By using mekar, you consent to the transfer of your personal information outside your jurisdiction for the purposes described in this notice.

Our services are available only where local law permits. You are responsible for verifying that your access and use of mekar comply with your own jurisdiction's laws. We do not offer our services in jurisdictions where online wagering is prohibited.

Changes to Our mekar Privacy Policy

We may update this privacy notice from time to time. We will notify you of material changes via email or in-app notification. Changes take effect 14 days after notification. Continued use of mekar after the effective date constitutes acceptance of the updated privacy notice.

Contact Us About Your Privacy on mekar

If you have questions about this privacy notice, or if you want to exercise your data rights, contact mekar via:

• In-app support: Open mekar and select Support from the menu.
• Email: Include your mekar account email and your request details.
• Data request form: Visit our FAQ page for links to formal data-access request forms.

We respond to all privacy inquiries within 14 days. For complaints or escalations regarding our privacy practices, we will guide you through our formal dispute-resolution process or direct you to your local data-protection authority.