mekar FAQ

Users of mekar ask about account setup, payment methods, game rules, and account security. This page answers the most common questions across deposit and withdrawal flows, live-dealer table mechanics, sportsbook markets, and jurisdiction compliance. We at mekar have compiled these answers to help you navigate the platform quickly and verify key details before you begin.

If your question is not covered here, reach out to our support team via in-app chat or email. For legal details about service availability, jurisdiction boundaries, or data protection, see our Legal Notice and Privacy PolicyFor the full terms of service, including settlement rules and account restrictions, refer to our Terms & Conditions

This FAQ covers the technical and procedural steps of using mekar — from email verification to withdrawal processing. It does not replace our policy documents; always review the full Terms & Conditions and Privacy Policy when opening an account or making a deposit.

Topics covered on this page

  • Account and registrationHow to open an account, email and mobile verification, KYC documents, password recovery
  • Payments and transactionsDeposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet; withdrawal requests and processing times
  • Games and marketsLive-dealer table rules, football and esports betting, slot games, settlement timing
  • Account security and supportPassword changes, account protection, support availability, jurisdiction compliance

Find answers to frequent questions below. Each accordion group covers a topic area. If you need further assistance, contact mekar support via in-app chat, available during standard business hours.

Account and Registration

Account opening on mekar starts with email registration. You provide a username, email address, password, and mobile number. We send a verification code to your email; enter it to confirm your address. Next, we send an SMS code to your mobile number for verification. Once both are confirmed, your account is active. To access all features, including deposits and withdrawals, you must complete Know Your Customer (KYC) verification by uploading a copy of your government-issued ID and a residential address document (utility bill or bank statement). This typically resolves within one business day. After KYC approval, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer.

During initial registration, you provide a username (3–20 characters), your email address, a password (at least 8 characters with mixed case and numbers), and your mobile number. We use the email for account verification and support communication. The mobile number receives SMS codes for two-factor authentication and withdrawal confirmations. During KYC, you provide your full legal name, date of birth, and government ID number (KTP for Indonesian residents). You also upload scanned copies of your ID and a proof of residential address dated within the last three months. This information is encrypted and stored securely in compliance with our privacy policy.

We at mekar provide account control through your account settings menu. You can change your password at any time via the security tab. You can update your email address and mobile number, though email changes require re-verification. You may view your transaction history and account balance in real-time. You can request account closure via support; this is processed within 24 hours and prevents any future access. We also allow you to log out of all active sessions to terminate login tokens on other devices. Account restrictions and withdrawal holds may be applied if we detect unusual activity or pending identity verification.

Payments and Transactions

Deposits via e-wallet, mobile banking, or local payment are instant. In your mekar account, select the payment method tab, choose your preferred e-wallet (online payment, e-wallet, or mobile banking), and enter your deposit amount. You are redirected to the e-wallet app or web login where you confirm the payment. Once approved by your e-wallet provider, the funds appear in your mekar account balance immediately. No fees are charged by mekar for e-wallet deposits. local payment and online payment follow the same flow. For e-wallet deposits, scan the provided QR code with any banking app and confirm payment. Bank transfers (mobile banking, local payment, online payment, e-wallet) are processed within one to two business hours during banking hours. Always verify the mekar account details shown on the payment screen before confirming.

Withdrawal requests are reviewed within one business day. If you request a withdrawal before 3 PM on a business day, processing typically begins the same day. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) settle to your account within two to four hours after approval. Bank transfers (online payment, e-wallet, mobile banking, local payment) settle within one to two business days depending on the bank's processing schedule. Weekend and public holiday requests (such as Idul Fitri or Idul Adha) are queued and processed on the next business day. You can track your withdrawal status in your account history. If a withdrawal is delayed beyond the stated window, contact support for assistance.

Promotion codes are entered during account registration or in the promotions tab of your mekar account. During sign-up, after you confirm your email and mobile number, the registration form includes a "Promotion code" field. Paste or type the code provided and select "Apply." The promotion is credited to your account once KYC verification is complete. If you miss entering a code during registration, visit the promotions section in your account menu and select "Redeem code." Codes are case-sensitive and may have expiry dates or usage limits. If a code is invalid or expired, you will see an error message. Contact support if you believe your code should be valid.

Games and Markets

Before your first session on mekar, read our Terms & Conditions, which cover game rules, settlement timing, and account restrictions. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), familiarise yourself with the specific table rules in the game help menu — bet limits, payout ratios, and live-stream latency. For football betting on Liga 1, Piala AFF, and Champions League, understand market types (match result, over/under, handicap) and settlement rules (how bets are resolved if a match is postponed). For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger), review the RTP (return-to-player) percentage and volatility in the game info. For esports (Mobile Legends, Free Fire, PUBG Mobile), check if markets cover single matches or tournament standings. All game rules are accessible from the help icon in each game lobby.

Support and Security

We at mekar offer in-app live chat support during standard business hours, typically 9 AM to 10 PM (UTC+7) every day. Response times are usually under five minutes during peak hours. For inquiries outside live chat hours, you can email support; we respond within 24 hours on business days. During major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), support hours may be reduced; check the in-app notice for updates. For urgent account security issues (suspected unauthorised access, lost password), select "Priority" when opening a support ticket. Live chat is available in English and Indonesian.
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